Frequently Asked Questions

Inshuti is a free, anonymous AI health assistant for young people in Rwanda. It provides honest, judgment-free health information in English, Kinyarwanda, French, and Kiswahili.

Yes. When using the chat without signing in, no personally identifying information is collected. Conversations are tied only to a device-level session ID. If you create an account, you can enable anonymous mode in your profile settings to keep chats unlinked from your identity.

No. You can start chatting immediately without creating an account. Registration is optional and unlocks additional features like appointment booking, consultations with health workers, and conversation history.

Yes. Every answer from Inshuti is grounded in content from our knowledge base, which is reviewed by healthcare professionals. Articles must be marked as 'Reviewed' before they are used in chat responses.

Inshuti supports English, Kinyarwanda, French, and Kiswahili. Select a language or write naturally in the AI chat.

Yes. During a chat, if the AI determines you might benefit from speaking with a health worker, you'll be offered the option to request a human follow-up. You can also book appointments with health professionals directly.

Inshuti is a web-based application that works on any device with a browser — phone, tablet, or computer. There is no separate app to download.

Everything on Inshuti is completely free. There are no charges for chat, consultations, appointment booking, or any other feature.

If you're in crisis or need urgent help, tap the crisis banner at the top of the chat page to see immediate support resources. Inshuti also automatically detects crisis language and provides safety resources.

Your data is encrypted in transit and at rest. Chat sessions use secure cookies. Account passwords are hashed. You can clear your chat history at any time. See our Privacy Policy for full details.