Frequently Asked Questions

Inshuti is a health support service for young people in Rwanda. You can ask questions, read reviewed information, and, when you want a person, connect with an approved health professional. It is available in English, Kinyarwanda, French, and Kiswahili.

You can chat without an account. That conversation is stored against a random session on this browser, not against your name. If you sign in and turn anonymous mode off, later chats can be linked to your account so a professional can reply. You can clear browser history and deactivate an account.

No. You can start chatting immediately without creating an account. Registration is optional and unlocks additional features like appointment booking, consultations with health workers, and conversation history.

Yes. Every answer from Inshuti is grounded in content from our knowledge base, which is reviewed by healthcare professionals. Articles must be marked as 'Reviewed' before they are used in chat responses.

Inshuti supports English, Kinyarwanda, French, and Kiswahili. Select a language or write naturally in the AI chat.

Yes. During a chat, if the AI determines you might benefit from speaking with a health worker, you'll be offered the option to request a human follow-up. You can also book appointments with health professionals directly.

Inshuti is a web-based application that works on any device with a browser — phone, tablet, or computer. There is no separate app to download.

Everything on Inshuti is completely free. There are no charges for chat, consultations, appointment booking, or any other feature.

If you're in crisis or need urgent help, tap the crisis banner at the top of the chat page to see immediate support resources. Inshuti also automatically detects crisis language and provides safety resources.

Your data is encrypted in transit and at rest. Chat sessions use secure cookies. Account passwords are hashed. You can clear your chat history at any time. See our Privacy Policy for full details.